Sent to our SuperClients with their appointment confirmation SMS BEFORE their arrival. Any intervention implies unreserved acceptance of the following general conditions:  

 

ARTICLE 1: Definitions

 

ZSI SAS is a computer and peripheral equipment repair company dedicated to VSEs, liberal professions, traders, craftsmen and individuals registered under the number SIREN 853651867  - SIRET 85365186700022.

The registered office and the correspondence address is located at 34 Avenue des Champs Elysées 75008 PARIS 8.

 

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"Client" represents the beneficiary of the "services" requested from ZSI SAS "Services" means the services delivered to the "client" by ZSI SAS

 

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ARTICLE 2: Object

 

ZSI SASperforms the services on its premises. When possible, the service can be carried out at the customer's premises at his request, subject to travel expenses.

 

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ARTICLE 3: Application of the general conditions of sale.

 

These general conditions of sale are brought to the attention of the customer in their entirety. Consequently, placing an order implies full and unreserved acceptance by the customer of all of these general conditions of sale.

 

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ARTICLE 4: Description of services

 

ZSI SAS services are intended for:

 

- to restore all IT equipment to working order.

 

- to repair iPhone.

 

- to sell all equipment and accessories relating to the delivery according to the customer's equipment.

 

This list is non-exhaustive, and ZSI SAS is free to delete and/or modify and/or add any service it deems useful in order to adapt to market demand and/or to ensure an optimal quality of service for its services.

 

For reasons of quality of its services, ZSI SAS may possibly market the spare parts necessary for the performance of the services. This being ZSI SAS will be able to advise the CUSTOMER, the necessary equipment that he can buy.

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ARTICLE 5: Limits of interventions

 

For interventions on the customer's site, ZSI SAS reserves the right to refuse and/or cease performance of the requested service if  the use of equipment  du client  does not comply with the manufacturer's instructions and/or if, in the opinion of the contributor, the working conditions are likely to endanger his safety, and/or if, in the opinion of the operator the equipment seems to have been voluntarily modified by the customer and/or received an attempt at non-compliant repair, allowing him to perform the requested service under the best conditions.

 

In all these cases, the amount of 49.99 Euros will be immediately due whatever the cause which will have totally or partially prevented the execution and/or whatever the cost of the service.

 

 

 

 

 

ARTICLE 6: Limits of liability of ZSI SAS

 

Under no circumstances, whatever the service  requested, ZSI SAS cannot be held responsible, for any reason whatsoever, for the CLIENT's data which may be damaged and/or lost in whole or in part. Consequently, the customer will take all the usual precautions to ensure, prior to any intervention, the safeguarding of his personal data.

 

The customer is informed that any intervention on his equipment, made by ZSI SAS or by himself, irrevocably entails the breach of the warranty of the manufacturer and/or the distributor and/or supplier from whom he acquired his equipment. In no event shall the intervention of  ZSI SAS be a pretext for a substitution and/or an extension of warranty for any reason whatsoever.

 

Given that ZSI SAS intervenes only at the express request of the customer, in no event ZSI SAS cannot be held liable for direct and/or indirect, material and/or immaterial damage for any reason whatsoever.

 

No financial loss of any kind can be held against ZSI SAS for any reason whatsoever.

 

In general, ZSI SAS cannot be held liable for any financial and/or commercial and/or moral prejudice of any kind for any reason whatsoever, following the performance of a service requested by the client.

 

 

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ARTICLE 7: Obligations of ZSI SAS

 

ZSI SAS undertakes to provide the human and/or technical resources necessary for the performance of the services described in ARTICLE 4 of these General Terms and Conditions of Sale.

 

ZSI SAS undertakes to intervene as soon as possible. However, the deadlines are provided as an indication, and any delay and/or postponement of the date and/or time of the intervention cannot give rise to any compensation and/or reimbursement and/or cancellation on the part of the customer.

 

By express agreement between the parties, ZSI SAS is subject only to an obligation of means and in no case to an obligation of results.

 

 

 

 

 

ARTICLE 8: Obligations of the customer

 

The customer is informed that he must maintain his equipment in conditions that comply with the specifications of the manufacturers and/or distributors and/or suppliers and/or editors, comply with safety standards, follow the legal procedures for installation and use.

 

For the sake of quality and speed of services, the customer will endeavor to provide as much detailed information as possible on the causes which led him to call on ZSI SAS.

 

In the event that ZSI SAS 's intervenor cannot perform the service in whole or in part, due to the client's breach of any of his obligations, the client must also pay the amount of 69.99 Euros corresponding to the amount of a diagnosis, as explained in article 5 of our GCS.

 

 

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ARTICLE 9: Warranty

 

Concerning the equipment sold by ZSI SAS for the performance of a service, the guarantee granted by ZSI SAS is:  

- For computer troubleshooting (labour), the Guarantee is 30 DAYS.

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- For iPhone troubleshooting: (parts and labor) SEE ARTICLE 15 below specific iPhone

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For new PC OR MAC, new computer or new mac spare parts, the European WARRANTY IS 2 YEARS from the manufacturer.

 

For refurbished devices (iPhone, iPad, Macbook, iMac), the WARRANTY RANGES FROM 6 MONTHS TO 18 MONTHS depending on model and choice of SuperClients (warranty extension).

 

Additional warranty extensions on refurbished products can be subscribed by the customer if the latter accepts the proposal made by ZhéroSouci Informatique.

 

Under no circumstances can ZSI SAS be held liable for any reason whatsoever for any failure of any of the products it may have sold.

 

The after-sales service is only carried out by appointment in the offices of ZSI SAS.

 

 

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ARTICLE 10: Retention of title

 

In accordance with the law of July 3, 1985, ZSI SAS remains the owner of the equipment (hardware and/or software) supplied as part of the performance of the SERVICE, until full payment by the CLIENT of all amounts due.

 

 

 

ARTICLE 11: Rates

 

The prices for the services are given in euros. They are indicated including VAT regardless of the customer's legal status and/or the service requested. zHéroSouci Informatique benefits from VAT-free status.

 

The rates can be consulted on the site and can be communicated by telephone on a simple call from the customer to the ZSI SAS number.

 

For any service performed,  a diagnosis will be established beforehand defining the content and  the duration of the service.

 

If the diagnosis reveals  that the CUSTOMER's equipment does not allow the service, the customer must pay a flat rate corresponding to the cost of transporting his equipment at the current rate based on postage rates (if mail).

 

The prices communicated to the customer are those in force on the date of establishment of the estimate.

 

Any product (repaired or not) which is not recovered within 2 months after its provision duly formulated to the customer will be declared to the competent authorities.

 

 

 

ARTICLE 12: Payment of benefits

 

Payment by the customer for the service, the content, duration and amount of which have been previously defined by an estimate, is made immediately and in its entirety to the service provider at the end of the performance of the service or at the start of the service, depending on the case. The customer has the choice to pay either by credit card preferably or bank transfer. Checks are not accepted: Article  L113-3 of the consumer code.

 

Service prices are subject to change without notice. Only the prices indicated on the quote are authentic.

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ARTICLE 13: Penalties

 

In the event of late payment, the customer will be subject to a late payment penalty of an amount equal to one and a half times the legal interest rate, calculated on the amount of all sums due, in accordance with the provisions of the ARTICLE L.441-6 of the Commercial Code.

 

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ARTICLE 14: Attribution of jurisdiction

 

Any dispute over the interpretation and/or execution of any of the clauses of these general conditions of sale which cannot be settled amicably, will be subject to the jurisdiction of the competent courts.

 

 

 

 

 

SECTION 15:

We remind the customer that having his iPhone repaired by a service provider other than Apple removes his manufacturer's warranty.

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Our warranty is 30 DAYS and only on changed part(s). A "waterproof" iPhone is no longer waterproof after a fall or repair.

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The warranty will not apply in the event of breakage, scratches on the screen, detachment, fall, wear, misuse or liquid problem.

 

Any service implies express acceptance that the company ZSI SAS is not responsible for defective parts (excluding changed parts) and those BEFORE or AFTER intervention.

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SECTION 16:

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We inform our SuperClients in accordance with law 78-17 of January 6, 1978 modified by law 2004-801 of August 6, 2004 that your reception, our offices as well as the exterior of the premises are under video surveillance  (sound and image).

 

In addition, we inform you that a complaint will be systematically filed for any verbal or physical aggression towards our employees.

 

Finally, in accordance with article 809 of the code of civil procedure as well as the law on the prohibition of defamation on the internet or other media, that a complaint will be systematically filed in the event of an opinion or unfounded, false or defamatory articles, public defamation or not.